Refund Policy

Thanks for shopping at salasargemsjewells.com. Nothing makes us happier than a legion of happy customers. If you are not entirely satisfied with your purchase, we are here to help.

Keeping the convenience of customers and the Salasar Gems & Jewells family, we are glad to inform you that a customer can return a product if damaged or the customer wishes to change. The amount of the returned product will be credited to the customers’ wallet. This credit can be used to buy any other product or exchange the product.

You have 7 calendar days to exchange or return any product from the date you received it.To be eligible for return or exchange,

• The product should be in proper condition.
• Your item must be in original packaging.
• The product should not be opened or tampered with.
• You need to have a receipt or proof of purchase.
• Once we receive your item we will inspect it and notify you. We will immediately notify you of the status of the return and exchange after inspecting the item.
•  If your return is approved we will initiate the exchange or refund process.

If you have any questions on how to exchange the products,contact us.